Refund policy
Mittified Return & Exchange Policy
At Mittified, every handcrafted product is packed with love and care to reach you in perfect condition. However, if something doesn’t go as expected, we’re here to help!
1️⃣ Damaged in Transit? We’ve Got You Covered!
We take utmost care in packaging, but if your order arrives damaged, please send us:
- A photo of the damaged product & packaging
- Within 24 hours of delivery
We'll resolve it immediately for you!
2️⃣ Change of Heart? No Worries! 🏺
We understand that sometimes things might not fit your space as imagined. That’s why we offer a hassle-free return service within 7 days of delivery.
- Clearly mention the items you wish to return.
- If you are returning only a part of your order, please ensure only those items are handed over to the pickup agent.
3️⃣ How Returns Work (It's Easy!)
- ✅ Free doorstep pickup (No extra charges!)
- ✅ Once picked up, we’ll issue a store credit for the value of the returned items.
- ❌ Shipping charges (if any) are non-refundable.
- ❌ If a previous COD order was refused at delivery, we reserve the right to deny free returns.
4️⃣ Multiple Returns? A Few Rules Apply 🚨
- We may limit return requests from the same account if multiple returns are initiated.
- We reserve the right to deny a return or charge a fee in case of frequent returns.
5️⃣ Return Item Conditions 🎨
- The item must be unused and in its original packaging.
- All original papers/tags must be included.
6️⃣ What if My Pincode is Unserviceable for Returns? 📦
We work with Delhivery & Shiprocket, but in rare cases, reverse pickup may not be available for certain pincodes. In such cases, pickup will be scheduled once the location becomes serviceable again.
7️⃣ Missing or Stolen Orders? Here’s What to Do! 🕵️♂️
While rare, if you feel your parcel has been tampered with or is missing, please:
- Take a video before opening your box for proof.
- If you receive an SMS saying ‘Delivered’ but haven’t received your order, contact us within 24 hours.
8️⃣ Shipping Delays? We’re on It! 🚚
We work with third-party couriers, so while we try our best, delays may happen. If you have a time-sensitive order, reach out to us in advance.
9️⃣ Order Cancellations ⛔
- Orders cannot be cancelled or altered after 4 hours of placement.
- If an order is already packed/shipped, cancellation won’t be possible.
- ❌ COD Orders: If refused at delivery, future COD orders may be denied.
- 🛍️ Prepaid Orders: If refused, a 2-way shipping fee may be charged.
🔟 How Long Do Returns Take?
We aim to process all returns within 10 days. If you have any questions, feel free to reach out to us.
1️⃣1️⃣ Return Approval Process
- All return requests must be approved before processing.
- Once you request a return (via email/WhatsApp), our team will respond within 48 hours.
1️⃣2️⃣ Store Credit Policy 💳
- Once we receive your return and quality checks are cleared, you will get a store credit/voucher.
- The voucher is valid for 3 months with no usage limitations!
1️⃣3️⃣ Dispute Resolution 🏛️
We always aim for amicable solutions. However, in case of unresolved disputes, the jurisdiction will be Delhi, India.
1️⃣4️⃣ Handmade Products – A Note on Variations 🎭
Our products are artisanal and handmade, meaning slight differences in texture, color, and size are natural. These variations make each piece unique and are not considered defects.
1️⃣5️⃣ Bulk & Custom Orders 🎨
- This return policy does not apply to bulk/customized orders.
- Returns for such orders will be handled case by case.
1️⃣6️⃣ Repeated Returns 🚨
Mittified reserves the right to deny repeated returns for the same order.
We want the best for your home and strive to make every purchase a delightful experience! For any assistance, reach out to contact@mittified.com or WhatsApp Us On +91 99584 61199.